YouTube users in multiple regions around the world encountered issues in playing videos on the site Wednesday.
The site’s TeamYouTube account acknowledged the problems in a Twitter post. “If you’re having trouble watching videos on YouTube right now, you’re not alone — our team is aware of the issue and working on a fix. We’ll follow up here with any updates,” it tweeted at 7:23 p.m. ET.
According to monitoring site DownDetector, user-reported YouTube problems spiked at around 7 p.m. ET. The issues appeared most acute in the Northeast U.S., the U.K. and Western Europe, as well as in Mexico, Australia and South America. Around 95% of the issues reported were with watching videos, per DownDetector.
Users who tried to play videos on YouTube video encountered a spinning wheel, with videos failing to initiate playback (before sometimes starting after several minutes). The problems were evident on desktop and mobile apps, as well as connected-TV devices including Google’s Chromecast. YouTube ads also were not loading during the technical outage.
Extended outages are rare for YouTube, which boasts more than 2 billion monthly logged-in users and claims it streams more than 1 billion hours of video daily.